1. Digital Products
Due to the nature of digital products, all sales are final and non-refundable once the product has been downloaded or accessed.
2. Exceptions
Refunds may be considered on a case-by-case basis if:
- Technical issues prevent product use (verified by our support team)
- Duplicate purchases
- Billing errors
3. How to Request a Refund
Contact support@neshama.pw with:
- Order number
- Reason for refund request
- Description of technical issues (if applicable)
4. Refund Timeline
Approved refunds will be processed within 5-10 business days.
5. Subscription Cancellations
- Cancel anytime from account settings
- No refund for the current billing period
- Access continues until end of billing period